customer service

Chapter 11

Customer service

Customer service is the act of taking care of the customer's needs by providing and delivering professional, helpful, high quality service and assistance before, during, and after the customer's requirements are met.

High quality service when employee meet the expectation customer.

Three basic task of retailing

must be focus on :

1. Merchandise management
2. building and fixture management
3. Promotion management
4. Price management
5. credit management

Various customer type : which has 6 type :

• Defensive
• Interrupter
• Decisive
• Indesive
• sociable
• impulsive

for the salespeople its also must be train to be a great salesperson to sell the product:

• Data requirement - details product must know from a-z
• working hour - don't have fix working hour ,weekend also work if have a appoinment with client
• must be punctual 
• smart to tackles customer expectations.