retail organizational and HRM

Chapter 8

Retail organizational and HRM

From this chapter we need to focus on 1) Target market needs 

                                                           2) Employee needs

                                                           3) Management needs

1) Target market Needs

•   Personnel knowledgeable and courteous ?
• Facilities well maintained?
• changing needs promptly addressed?

2) Employee needs

• position challenging and satisfied enough?
• Good performance ?
• channel communication clear and open?

3) Management needs

• employee motivated?
• each worker have their own supervisor?
• Organization plan well integrated?

(Process of organizing a retail firm)

( Organizational that use for small business)

(Mazur Organizational for department store)

(equal store organizational format use by chain store)

(Organizational plan of Kroger)

HRM 

1. Recruiting
2. Selecting
3. Training
4. Compensating
5. Supervising